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Return Policy

RETURNS

A Return is a bittersweet moment.  We want to make the return process easy for you.

You have a full 30 days from the original purchase date to return a purchase of shoes. All shoes must be returned in their original packaging and in brand new condition. Please try shoes on a carpeted surface to avoid any damage. We unfortunately cannot accept returns for used, dirty or damaged shoes and these will be returned at your expense.  We cannot pay or refund shipping costs related to your original purchase or any returns.  Refunds will be issued to your original payment method or you can receive a store credit in the amount of your purchase.  We do not accept the return of sale items.

Please fill out the Return Slip included with the shipment of your original purchase and ship it with your return.  Your shoebox must be placed inside of a shipping box to protect the shoebox.  We cannot accept shoes returned with postage stickers on the original shoebox.

You will receive an email confirmation when we are in receipt of your return and when the refund is processed.  You will be credited for the amount of the returned item in 3-5 business days from our receipt of your return, depending on your banking institution.     

Return Address:

Cupcake Stiletto

Attn: Returns

11049 Magnolia Blvd Ste 202

North Hollywood, CA  91601

EXCHANGES

You want to exchange your shoes?  Simple.  Place a new order then return the original order to us for a refund.  Exchanges are only available for United States customers.

 

Questions?:  Contact our Customer Care Department at customercare@cupcakestiletto.com.